Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We also do not accept returns or exchanges for vintage/second-hand goods. 

To be eligible for a return on other items, your item must be:

  • Unused.
  • In the same condition that you received it.
  • In the original packaging.
  • Include a receipt or proof of purchase.


Goods exempt from being returned:

  • Vintage/second-hand goods and vintage re-productions. 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item with obvious signs of use.
  • Any item that is returned more than 30 days after delivery. 
  • Items which are on sale.
  • If you received the item as a gift. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. Vintage goods and vintage re-produced goods are exempt from this. If you need to exchange an item, send us an email at 

To return your product, you should mail your product to (please include address in Chinese): 

The Great Indoors
Room 405, Building 19 
Lane 5, Gao You Road
Xuhui District
200031 Shanghai P.R.C 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Visa
  • MasterCard
  • PayPal