Shipping FAQ

Due to the current Covid19 situation, depending on where you reside your order might experience a delay.

Thank you for your patience and understanding. There will be NO REFUNDS for delays in delivery.

How long does it normally take to ship out my item once payment is made?
Most orders are processed within 24 hours and shipped within 1-2 days.

Where does The Great Indoors deliver?
We ship to most international locations. All shipping charges will be calculated automatically based on weight and destination

Why are your shipping charges to the US so high?
Due to bilateral government relations between US and China, this has affected shipping rates and caused delays in delivery. While we aim to try our best to lower our shipping rates we also wish to assure all our customers that we only use a select few courier companies which we trust to handle our goods.

How can I track my parcel?
As soon as your order is packed we will send you a shipment confirmation email with the delivery information.

Please note that it can take some days before we are able to provide you with tracking information. If for some reason we are unable to deliver your package, it will automatically be returned to The Great Indoors.

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